Meraki Property Book a valuation

Complaints

Our complaints procedure

If something has gone wrong, we want to put it right. Write to us at Meraki Property, Maple House, High Street, Potters Bar, Hertfordshire EN6 5BS, or email info@merakiproperty.com, with the details of your complaint.

  1. Acknowledgement

    We acknowledge your complaint in writing within three working days.

  2. Investigation

    We investigate and send you a written outcome within 15 working days.

  3. Review

    If you remain dissatisfied, ask for a review. Our final viewpoint follows within 15 working days.

  4. The Property Ombudsman

    You may then refer the matter to The Property Ombudsman within 12 months of our final viewpoint, at tpos.co.uk.